Refund Policy

Return Policy for SilverShellHeal.com

At SilverShellHeal.com, we take great care in ensuring that your orders are delivered in perfect condition. However, if you receive a damaged item, we are here to help. Please review our return policy below for guidance on how to proceed.

Returns and Refunds for Damaged Items Only

We accept returns and issue refunds only for items that arrive damaged. Unfortunately, we are unable to process returns, exchanges, or refunds for other reasons, such as changes in preference or incorrect orders.

How to Report a Damaged Item

If your item arrives damaged:

1. Contact Us: Notify us within 7 days of receiving your order. You can reach us at support@silvershellheal.com

2. Provide Proof: Include clear photos of the damaged item(s) and the packaging to help us assess the issue.

3. Await Confirmation: Once we verify the damage, we will guide you through the next steps.

Refund Process

• After confirming the damage, we will issue a full refund to your original payment method.

• Refunds are typically processed within 5-7 business days, depending on your payment provider.

Shipping Costs for Returns

• You will not be responsible for return shipping costs if we request the damaged item to be sent back to us.

Contact Information

If you have any questions or concerns about our return policy, please contact us:

Email: sinan@silvershellheal.com

We appreciate your understanding and aim to resolve any issues quickly and fairly.